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What are the different terms encountered on the platform mean?

Customer:
The company, its administrator, and staff users who run Oracle products, for which their service profile shows indicates they may need services to be performed

Consultant:
The Oracle professional whose service profile demonstrates the capacity to respond to customer needs for an Oracle product service

Service Profile: 
It is what defines a customer or consultant to their counterpart. This is the framework within which a customer will search for a consultant, or a consultants would match to a customers products and work environment. 

Service Request: 
A request from a customer to the consultant community to fulfill a service. It is used by customer to source the different consultants, who will bid to fulfill the service, and customer will aware one consultant the job. 

Service Order: 
This is the firm order a customer issues to a consultant, to fulfill a certain service, where most of the terms of delivery have been clearly defined. Once a service order has been completed and approved, related payment takes place.