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What do the different terms used on the platform mean?

Oracle Client:
The company, its administrator, and staff users who run Oracle products, for which their service profile shows they may need Oracle-related services to be performed.

Oracle Specialist:
The Oracle professional whose service profile demonstrates the capacity to respond to client needs for an Oracle product or service.

Service Profile:
What defines an Oracle specialist to an Oracle client, and vice-versa. This is the framework within which a client will search for a specialist, or a specialist will be matched to a Client's product and work environment.

Service Request:
A request from a client to the specialist community to fulfill a service need. It is used by the client to source specialists who will bid to fulfill the service. Upon evaluation, the client will award the chosen specialist a Service Order.

Service Order:
This is the binding order a client issues to a specialist, to fulfill a specific service, where most of the terms of delivery have been clearly defined. Once a Service Order has been completed and approved, the client payment is released to the specialist.

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