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The company, its administrator, and staff users who run Oracle products, for which their service profile shows they may need Oracle-related services to be performed.
The Oracle professional whose service profile demonstrates the capacity to respond to client needs for an Oracle product or service.
What defines an Oracle specialist to an Oracle client, and vice-versa. This is the framework within which a client will search for a specialist, or a specialist will be matched to a Client's product and work environment.
A request from a client to the specialist community to fulfill a service need. It is used by the client to source specialists who will bid to fulfill the service. Upon evaluation, the client will award the chosen specialist a Service Order.
This is the binding order a client issues to a specialist, to fulfill a specific service, where most of the terms of delivery have been clearly defined. Once a Service Order has been completed and approved, the client payment is released to the specialist.
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